- SHIPPING TO INTERNATIONAL CUSTOMERS: We ship worldwide. When ordering from outside of Europe, import duties and taxes will be charged by the local freight forwarder. We can ship you two boxes at once, to reduce shipping costs. Please contact Olleke and ask us. We have no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country.
- LOST OR STOLEN ITEMS: All shipments are insured and traceable. We'll help you in case your parcel gets lost. Undeliverable packages are returned after several attemps to sender. A reshipping fee will be invoiced to thecustomer outside of Belgium, the Netherlands, Germany, France and United Kingdom.
- DAMAGED ITEMS: Customers have 14 days after receiving an item to request an item replacement. If the damaged itemis no longer available, we will offer a refund on the individualitem or ship it with your next Magic Book. Parcels with destinations in the European Union are automatically insured up to a purchase value of €500.Parcels that are sent to countries outside of the European Union are insured by default up to a purchase value of €200.
- RETURNS: The Subcription Service is a custom made product that is non-refundable. Refunds can not be issued on shipped items. All sales are final and we do not cancel and offer refunds.
- CHANGE YOUR PREFERENCES: In case you switched Houses, moved to a different Address or scaled up or down a Shirt size, please let Olleke know before we ship your next Magic Book.
- WHEN DO WE SHIP? We try to ship out the parcels the first week of a new month. Parcels are being picked up 6 days a week. You'll not receive a Magic Book in the month of February, July, August and September. We ship out 8 Magic Books a year.
- BUYING ITEMS SEPARATELY: Because we think it is unfair to sell items from the Magic Book Club separately, we order in the items especially for the subscription service. Only a few items can be found in our regular product range.
- WHAT HOUSE DO I GET WHEN I CHOOSE HOGWARTS? You'll get the items from Hogwarts itself and not a random or mix from different houses.